Shipping Info

SHIPPING INFORMATION AND FAQ’S

This information applies to retail orders shipped to residential or commercial addresses.
Wholesale or corporate purchasers should contact us for specific shipping rates.

 

Shipping costs

Our company understands our customers’ concern about the costs of shipping today. Our first priority is always the satisfaction of our customers’.

Our product is delicately handcrafted and shipped fresh daily. Because of our commitment to our customers to receive fresh products, we will only ship ground when we feel the temperature allows us to do so.

Where we ship

Van Otis ships to any street address in the continental United States via UPS or USPS. We do not ship to Alaska or Hawaii, and cannot ship to PO boxes or APO/FPO addresses. Orders to Canada can be completed with special handling. Please call us for details. Due to the perishable nature of our products, we do not fulfill orders for any overseas destinations.

How We Ship

We use both UPS and USPS for shipping. Upon processing your order we will make the determination of best shipping carrier based upon order location, temperature, and shipping method selected. If you prefer one carrier over another please indicate so in your order comments. You may be contacted if shipping cost is more than what was paid during checkout. Tracking number and link for tracking will be sent from the carrier to the email you provided at checkout.

When we ship

Orders are processed Monday thru Thursday. Most orders ship within two business days of receipt. Orders placed after 11am Monday thru Thursday will not be processed until the following business day.
Orders placed after 11am Thursday-Sunday will not be processed until the following Monday (or Tuesday, in the case of a Monday holiday.) Overnight shipping orders placed after 11am will not ship until the following business day. You will be contacted if your order is expected to take longer. Please be sure all information provided is correct should we need to contact you.


Address Verification

For proper delivery please be sure to provide complete address details, including apartment numbers, business condo unit numbers, suite numbers, and office floors. Please note that when shipping to a physical address, an accurate street address, suite/apartment number, company name (if applicable), and phone number is required to ensure proper delivery.

Check addresses before you start:
USPS Zip Code Lookup.


Summer Shipping Policy & Warm Temperature Conditions

Chocolates are not tolerant of heat. They cannot be shipped without special thermal packaging when temperatures anywhere en route are expected to be above 70F. We will insist on thermal packaging and/or next day shipping to locations when temperatures may exceed 70F.

Shopping cart shipping rates to warm weather destinations will reflect the costs of thermally-protected packaging and expedited shipping. If you believe you do not need a warm weather kit, please email us at info@vanotis.com. You will be asked to complete a waiver for shipping without thermal protection.

Summer Season: May – September
For shipments to warm weather destinations and during the summer season, orders must be shipped via the following methods to ensure safe delivery and to prevent chocolates from melting in transit:

Standard Shipping with Thermal Protection (choose standard shipping with thermal at checkout)
All North Eastern states– (NH, ME, VT, MA, CT, RI, NY, NJ)

Overnight with Thermal Protection (choose overnight with thermal at checkout)

During the summer season:
Midwest & Northern States -
(AK, CO, DC, DE, IA, ID, IL, IN, KS, KY, MD, MI, MN, MO, MT, ND, NE, OH, OR, PA, SD, UT, VA, WA, WI, WV, WY)

Year-round:
Southern & Western states
(AL, AR, AZ, CA, FL, GA, HI, LA, MS, NC, NM, NV, OK, TX, TN, SC)


No Signature Required


We do not require a signature for deliveries.

UPS & USPS delivery service reserves the right to deny a delivery should there be an instance where they do not feel the location is secure and will reattempt delivery on the next business day. Van Otis Chocolates is not responsible if the package is lost or stolen.


Order Tracking

Once your order is shipped you will receive an email from carrier with tracking details. You will then be able to track your package by going to the carrier's website.


Holiday Seasons

Thanksgiving, Christmas/Hanukkah, Valentine's Day, Mothers’ Day, and Easter are the busiest seasons’ for chocolate. Please be sure to allow more time for delivery. Our carriers do not guarantee shipping dates during our busiest holidays. Ship earlier to save on overnight shipping charges too!

During the busiest holiday seasons’ we may change our shipping policies to ensure delivery of your chocolates in time for the holiday season. Please see below order deadlines for Holiday delivery.

Holiday Delivery Deadlines
(for delivery by 12/23)

Order by 11am est time on:

December 15th - Standard shipping to AZ, CA, ID, MT, NM, NV, OR, TX, UT, WA, and WY

December 18th - Standard shipping to AR, CO, KS, LA, MO, MS, ND, NE, OK, and SD

December 19th – Standard Shipping to AL, GA, IA, IL, IN, KY, MI, MN, NC, SC, TN, and WI

December 20th – Standard Shipping to DC, DE, MD, NJ, NY, OH, PA, VA, and WV

December 21st – Standard Shipping to CT, MA, ME, NH, RI, and VT

December 20th – 2nd day shipping to all 50 states

December 21st – overnight shipping to all 50 states

Please note: Late deliveries are always possible. However, Van Otis Chocolates does our best to ensure late deliveries are as infrequent as possible.


Holiday_Deadlines



REGULAR SHIPPING RATES


Shipping Rates



Shipping Times