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SHIPPING INFORMATION AND FAQ’S
This information applies to
retail orders shipped to residential or commercial addresses.
Our company understands our customers’ concern about the costs of shipping today. Our first priority is always the satisfaction of our customers’.
Our product is delicately handcrafted and shipped fresh daily. Because of our
commitment to our customers to receive fresh products, we will only ship ground
when we feel the temperature allows us to do so.
Where we ship
Otis ships to any street address in the continental United States via UPS or
USPS. We do not ship to Alaska or Hawaii, and cannot ship to PO boxes or
APO/FPO addresses. Orders to Canada can be completed with special handling.
Please call us for details. Due to the perishable nature of our products, we do
not fulfill orders for any overseas destinations.
How We Ship
both UPS and USPS for shipping. Upon processing your order we will make the
determination of best shipping carrier based upon order location, temperature,
and shipping method selected. If you prefer one carrier over another please
indicate so in your order comments. You may be contacted if shipping cost is
more than what was paid during checkout. Tracking number and link for tracking
will be sent from the carrier to the email you provided at checkout.
When we ship
are processed Monday thru Thursday. Most orders ship within two business days
of receipt. Orders placed after 11am Monday thru Thursday will not be processed
until the following business day.
proper delivery please be sure to provide complete address details, including
apartment numbers, business condo unit numbers, suite numbers, and office
floors. Please note that when shipping to a physical address, an accurate
street address, suite/apartment number, company name (if applicable), and phone
number is required to ensure proper delivery.
Summer Shipping Policy & Warm Temperature Conditions
Chocolates are not tolerant of heat. They cannot be shipped without special thermal packaging when temperatures anywhere en route are expected to be above 70F. We will insist on thermal packaging and/or next day shipping to locations when temperatures may exceed 70F.
Shopping cart shipping rates to warm weather destinations will reflect the costs of thermally-protected packaging and expedited shipping. If you believe you do not need a warm weather kit, please email us at firstname.lastname@example.org. You will be asked to complete a waiver for shipping without thermal protection.
Summer Season: May –
Shipping with Thermal Protection (choose standard shipping with thermal at
We do not require a signature for deliveries.
UPS & USPS delivery service reserves the right to deny a delivery should there be an instance where they do not feel the location is secure and will reattempt delivery on the next business day. Van Otis Chocolates is not responsible if the package is lost or stolen.
Once your order is shipped you will receive an email from carrier with tracking details. You will then be able to track your package by going to the carrier's website.
Thanksgiving, Christmas/Hanukkah, Valentine's Day, Mothers’ Day, and Easter are the busiest seasons’ for chocolate. Please be sure to allow more time for delivery. Our carriers do not guarantee shipping dates during our busiest holidays. Ship earlier to save on overnight shipping charges too!
During the busiest holiday seasons’ we may change our shipping policies to ensure delivery of your chocolates in time for the holiday season. Please see below order deadlines for Holiday delivery.
Holiday Delivery Deadlines
Order by 11am est time on:
December 15th - Standard shipping to AZ, CA, ID, MT, NM, NV, OR, TX, UT, WA, and WY
December 18th - Standard shipping to AR, CO, KS, LA, MO, MS, ND, NE, OK, and SD
December 19th – Standard Shipping to AL, GA, IA, IL, IN, KY, MI, MN, NC, SC, TN, and WI
December 20th – Standard Shipping to DC, DE, MD, NJ, NY, OH, PA, VA, and WV
December 21st – Standard Shipping to
CT, MA, ME, NH, RI, and VT
December 20th – 2nd day shipping to all 50 states
December 21st – overnight shipping to all 50 states
Please note: Late deliveries are always possible. However, Van Otis Chocolates does our best to ensure late deliveries are as infrequent as possible.
REGULAR SHIPPING RATES